Spic & Span Maid Cleaning Services
Thank you for choosing Spic & Span Maid Cleaning Services. These Terms & Conditions are intended to provide clear information regarding our scheduling, payment, cancellation, access, and service policies.
By approving an estimate or quote, scheduling an appointment, paying a deposit, or allowing our team to perform services at your property, you acknowledge and agree to these Terms & Conditions.
Estimates and pricing are based on the information provided by the client, including the size and condition of the property, number of rooms and bathrooms, cleaning frequency, requested services, and any additional areas or services selected.
If the actual condition of the property or requested scope of work differs from the information originally provided, additional charges may apply.
We will communicate with you regarding significant changes to the scope or price before completing additional work.
A 20% non-refundable deposit is required to reserve an appointment.
The deposit will be applied toward the total cost of the scheduled cleaning service.
An appointment is not considered fully confirmed until any required deposit has been received.
We understand that schedules sometimes change. Because appointment times are reserved specifically for our clients and cleaning teams, the following cancellation policy applies.
Cancellations or rescheduling requests must be received before 9:00 AM on the business day prior to your scheduled service.
For appointments scheduled on Monday, cancellations or rescheduling requests must be received by 9:00 AM on the preceding Friday.
Cancellations or rescheduling requests received after the applicable 9:00 AM cutoff are subject to a fee equal to 20% of the scheduled service price.
Appointments canceled on the scheduled day of service are subject to a fee equal to 50% of the scheduled service price.
Clients are responsible for providing our cleaning team with safe and timely access to the property.
If our team arrives for a scheduled appointment and cannot gain access to the home or business, a fee equal to 50% of the scheduled service price will apply.
This includes, but is not limited to:
These fees help compensate for the appointment time reserved for your property and the cleaning team scheduled and dispatched for your service.
When applicable, a deposit already paid toward the scheduled service may be applied toward an applicable cancellation or no-access fee.
If the applicable fee exceeds the deposit amount, the remaining balance will be due.
Scheduled arrival times are estimates unless otherwise specifically agreed upon.
Traffic, weather, previous appointments, property conditions, and other unforeseen circumstances may affect our team's arrival time.
We make every reasonable effort to arrive within the estimated arrival window and will communicate significant delays whenever possible.
Payment is due the same day the cleaning service is completed, unless prior payment arrangements have been approved.
We accept approved payment methods including credit/debit cards and ACH payments.
Applicable processing or convenience fees may apply to certain payment methods. Any applicable fee will be disclosed before payment is processed.
By providing a payment method for authorized use, you authorize Spic & Span Maid Cleaning Services to process charges for approved services, deposits, applicable fees, and outstanding balances.
A $30 returned-payment fee may apply to returned checks, declined electronic payments, insufficient-funds transactions, or other returned payments.
Past-due balances may be subject to a finance charge of 1.5% per month (18% annually) where permitted by law.
Clients may also be responsible for reasonable costs associated with collecting unpaid balances where permitted by law.
Future services may be suspended until outstanding balances have been paid.
Clients are responsible for providing a reasonably safe working environment for our cleaning team.
Clients should:
Requests to add rooms, bathrooms, special cleaning tasks, or other services may result in additional charges.
Removing areas or changing the scope of service may also affect pricing.
Any significant changes should be discussed with Spic & Span Maid Cleaning Services before or at the beginning of the appointment.
Any damage, loss, or concern regarding the quality of service should be reported to Spic & Span Maid Cleaning Services within 24 hours of the completed service.
We are not responsible for pre-existing damage, normal wear and tear, improperly installed or unsecured fixtures, or items that were already damaged or unstable before cleaning.
Clients should notify us before service of particularly fragile, valuable, damaged, or irreplaceable items.
If an area included within the agreed cleaning service was missed, please contact us within 24 hours.
When appropriate, we will work with you to address the concern, which may include returning to correct an area that was included in the approved scope of service.
This does not apply to areas or services that were not included in the approved cleaning or that the client declined.
Repeated late cancellations, same-day cancellations, or inability to provide access may result in additional scheduling requirements, including advance payment, or Spic & Span Maid Cleaning Services may decline future appointments.
Spic & Span Maid Cleaning Services reserves the right to refuse, suspend, or discontinue service when conditions are unsafe, hazardous, abusive, inappropriate, unsanitary beyond the agreed scope of work, or involve illegal activity.
Clients agree not to directly hire or solicit Spic & Span Maid Cleaning Services employees during the period in which services are being provided or for 24 months following the client's last cleaning service.
A $2,500 placement fee may apply for violation of this provision.
I recommend having a Texas attorney review this particular provision before you rely on it for enforcement.
Spic & Span Maid Cleaning Services may update these Terms & Conditions periodically to reflect changes to our services, business practices, or policies.
The version published on our website will display the most recent revision date.
Questions regarding these Terms & Conditions may be directed to:
Spic & Span Maid Cleaning Services
4704 Almeda Genoa Road
Houston, Texas 77048
Phone: 281-412-4464
Email: spicandspanmaids@comcast.net
Website: www.spicandspanmaids.com
Last Updated: September 10, 2026
Spic & Span Maid Cleaning Services
4704 Almeda Genoa Rd, Houston, TX 77048